Buying Vintage All of our items are vintage and therefore are assumed used and may show some degree of wear or signs of use. When selecting items for sale in the shop we only select items that are in generally good condition and we would proudly display in our own home. Shipping We ship all of our packages via the United States Postal Service. Orders will be processed and shipped within 2-3 business days. Shipping costs are determined by the weight of the items purchased, shipping method and the destination address. All packages are mailed from Bellingham, WA [zip code 98225]. If you are a local customer and would like to pick up your purchase instead of having it shipped, please call the shop at 360.733.3351 or email store@designlabshop.com before placing your order to make arrangements. We will gladly ship internationally. Customers are responsible for any customs or duty fees. We always consider the environment when packaging items and use packing materials with recycled content whenever possible. Payment designLAB SHOP accepts Visa, MasterCard, American Express and Discover. Credit Card transactions are completely secure employing the latest 256-bit Secure Socket Layer (SSL) technology for secure Internet Protocol (IP) transactions. We employ industry leading encryption hardware and software methods and security protocols to protect customer information. Returns + Exchanges Items may be returned within 30 days of purchase for store credit only. Store credit will be issued for the purchase price of the item plus any sales tax. Shipping charges will not be refunded and the customer is responsible for all return shipping costs. Should you wish to return an item for store credit, please contact us at returns@designlabshop.com or call 360.733.3351 prior to returning the item[s]. Privacy Policy What information do you collect? All information we collect is primarily in the interest of accurate order processing. When you sign up on our online store as a new customer, you will be asked to provide some personal information, such as first & last name, billing address, shipping address and a contact e-mail address and telephone number. This information is solely used for the purposes of processing and shipping your order in a timely manner and will not be disclosed to any third parties NOT related to this transaction. Is it safe to use my credit card online? designLAB SHOP takes the security of your personal information very seriously. Our secured socket layer (SSL) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing systems. Look for the https:// in the address bar of your browser when you checkout - the 's' stands for 'secure'. Our security certificate can be viewed by double-clicking the little padlock icon at the bottom of your browser window. Disclosure To Third Parties design LAB SHOP respects your privacy and will never sell, loan, rent, trade or give away any personal information that you provide during any visit to our site. Personal information provided will only be used for the services requested, such as processing an order and shipping your package. Items Damaged During Shipping Please inspect your purchase as soon as it arrives. Report any damage immediately by calling 360.733.3351 or emailing returns@designlabshop.com. Claims on items damaged during shipping must be made within 48 hours of receipt of package. No claims can be made after 48 hours. Sales Tax designLAB shop collects destination based sales tax for purchases shipped to addresses within Washington State. As per Washington State tax law the sales tax rate will be determined by the prevailing local sales tax rate at the address of delivery. Residents in other states are responsible for complying with local state tax laws. Looking for any other information? Please feel free to call us at 360.733.3351 or email info@designlabshop.com.